FAQ

If you are more than 15 minutes late, a $15 late fee will be applied. After 15 minutes, an additional $1 per minute will be charged. If you are 30 minutes late, your deposit will be forfeited, and your appointment will be canceled. A new deposit will be required to reschedule.

To schedule an appointment, please text or call 860-303-4170 to discuss your appointment details before booking. A deposit is required to secure your appointment. All appointments are handled on a first-come, first-served basis. No deposit means no appointment.

Yes, you can reschedule your appointment, but please keep in mind that changes made within 24 hours of your appointment will result in the loss of your deposit.

We operate by appointment only and accept walk-ins. However, feel free to give us a call to confirm if there is availability.

All services and hair products are non-refundable. However, if there is a defect, please contact us within 24 hours of purchase, and we will work with you to provide an exchange or correction.

Without a deposit, your appointment will not be confirmed, and you will not be able to schedule a service. A deposit is required to secure your spot.

If you do not attend your scheduled appointment (a “No Show”), you will be charged 100% of the appointment cost. The balance must be paid before booking any future appointments. Additionally, two no-shows will result in being unable to schedule future appointments.