Question 1

What happens if I’m late for my appointment?

Accepted Answer

If you are more than 15 minutes late, a $15 late fee will be applied. After 15 minutes, an additional $1 per minute will be charged. If you are 30 minutes late, your deposit will be forfeited, and your appointment will be canceled. A new deposit will be required to reschedule.

Question 2

How do I schedule an appointment?

Accepted Answer

To schedule an appointment, please text or call 860-303-4170 to discuss your appointment details before booking. A deposit is required to secure your appointment. All appointments are handled on a first-come, first-served basis. No deposit means no appointment.

Question 3

Can I change my appointment after I’ve booked it?

Accepted Answer

Yes, you can reschedule your appointment, but please keep in mind that changes made within 24 hours of your appointment will result in the loss of your deposit.

Question 4

Do you accept walk-ins?

Accepted Answer

We operate by appointment only and accept walk-ins. However, feel free to give us a call to confirm if there is availability.

Question 5

Can I get a refund for my services or hair?

Accepted Answer

All services and hair products are non-refundable. However, if there is a defect, please contact us within 24 hours of purchase, and we will work with you to provide an exchange or correction.

Question 6

What happens if I don’t leave a deposit when booking?

Accepted Answer

Without a deposit, your appointment will not be confirmed, and you will not be able to schedule a service. A deposit is required to secure your spot.

Question 7

What happens if I don’t show up for my appointment?

Accepted Answer

If you do not attend your scheduled appointment (a “No Show”), you will be charged 100% of the appointment cost. The balance must be paid before booking any future appointments. Additionally, two no-shows will result in being unable to schedule future appointments.

FAQ

Frequently asked questions